Privacy Policy

1. Data Controller

Manuela Pieper-Meißner and Dominik Meißner, Annastraße 15, 66663 Merzig, Germany
Email: management@saar-apartments.com | Imprint: saar-apartments.com/en/impressum.php

2. General Information on Data Processing

We process personal data of our users to provide a functional website as well as our services and booking options. Data processing is based on the GDPR (in particular Art. 6(1)(b) for contracts/enquiries and Art. 6(1)(f) for legitimate interests). Data is deleted as soon as the purpose no longer applies and no statutory retention obligations exist. Data transmission is encrypted (TLS/https).

3. Web Hosting & Server Log Files

When you access our website, our web host automatically collects server log files (e.g., IP address, date/time, requested page, browser). This serves the security and stability of the website (Art. 6(1)(f) GDPR). Storage duration: max. 30 days.

4. Contact & Enquiries

When contacting us (email, telephone, contact form), your details are processed to handle the request (Art. 6(1)(b)/(f) GDPR).

5. Booking & Services Used

To process reservations, check-ins, and payments, we use external service providers (Art. 6(1)(b)/(f) GDPR):

• DIRS21 (Online Booking): TourOnline AG, Germany. Uses a technically necessary session cookie to store booking details (§ 25(2) No. 2 TDDDG). DIRS21 Privacy Policy
• 3RPMS (Hotel Management Software): HaDre GmbH, Germany (Guest and reservation management). 3RPMS Privacy Policy
• SALTO KS (Lock System): SALTO Systems S.L., Spain (Keyless access). SALTO Privacy Policy
• Stripe (Payment Processing): Stripe Payments Europe Ltd., Ireland. Payment data is processed directly by Stripe; we do not receive any credit card or bank account details. Stripe Privacy Policy

6. Customer Reviews (§ 5b(3) UWG)

We display an aggregated overall rating (weighted average of public reviews from platforms such as Booking.com, Airbnb, Expedia, TripAdvisor; 10-point scales are converted to 5-point scales). No data is transmitted to these platforms. All included reviews originate from platforms with verification (verified hotel guests only). Legal basis: Art. 6(1)(f) GDPR.

7. Rights of the Data Subject

You have the right to access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), withdrawal of consent (Art. 7(3)), and to object to processing based on Art. 6(1)(f) GDPR (Art. 21). You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).